Punjab Police now offers more than one official way to track a complaint online — which channel you use depends on how you filed it in the first place. Here’s a clear breakdown of each method, so you check the right system instead of guessing.
Method 1: IGP Police Complaint Center (1787) & the Complaint Management System (CMS)
This is Punjab Police’s main, long-running complaint system, used for general complaints against police conduct or service. When you file a complaint — whether in person at a police station’s Front Desk, by SMS, by phone, or online — you’re issued an E-Tag, a unique reference number used to track your complaint’s progress.
- File your complaint at any Police Station Front Desk, by calling/texting 1787, or online via Punjab Police’s official site
- Note down the E-Tag number given to you after filing
- Your complaint is then centrally monitored by senior supervisory officers and the Provincial Monitoring Room at the Central Police Office, Lahore, until it’s resolved
- Use your E-Tag to check your complaint’s status online or via SMS
This system has handled millions of complaints since launch, with senior officers able to see detailed case status — including recovery information, witness details, and hearing dates — not just a basic “pending/resolved” status.
Method 2: PSCA’s Online Complaint Tracking (For Complaints via Helpline 15)
If your complaint was registered through the 15 emergency/police helpline — run by the Punjab Safe Cities Authority (PSCA) — a separate, newer tracking system applies:
- Once your complaint (or FIR) is registered, PSCA sends you a download link, e-tag number, and relevant details directly via WhatsApp
- You’ll also receive a username and password by message, letting you log in and check your status anytime
- Visit feedback.psca.gop.pk to check your complaint’s current status, 24/7
- Alternatively, call 15 and select option 2 to reach the Virtual Women Police Station for related support and follow-up
This system was specifically designed to reduce the need to visit a police station in person, giving round-the-clock online access to real-time updates.
Method 3: CM Punjab Complaint Portal (For Broader Government Complaints, Including Police)
If you’d rather file through a single, cross-department portal — useful if your complaint touches both police and another government department — the CM Punjab Complaint Portal covers police alongside health, education, revenue, and municipal services.
- Visit the official CM Punjab Complaint Portal or download the mobile app (Android/iOS)
- Select Register Complaint, then choose Police as the relevant department
- Write your complaint and attach any supporting documents (photos, receipts, etc.)
- Submit and save your tracking ID
- Track your complaint’s progress anytime using your CNIC number and tracking ID — no need to call or visit an office
Understanding Complaint Status Messages
| Status | What It Means |
|---|---|
| Pending | Complaint submitted but not yet reviewed |
| Under Process / In Progress | Your complaint is actively being investigated or handled |
| Resolved | The complaint has been handled and formally closed |
Which Method Should You Use?
| If You… | Use This Method |
|---|---|
| Filed at a police station Front Desk or called 1787 | Track via your E-Tag (CMS) |
| Called the 15 helpline | feedback.psca.gop.pk, using your WhatsApp-sent credentials |
| Filed through the CM Punjab portal/app | Track via CNIC + tracking ID on the same portal |
| Need additional in-person support | Visit your nearest Police Khidmat Markaz (available in 36 districts) |
A Note on In-Person Support: Police Khidmat Markaz
If you’d prefer guided, in-person help rather than navigating an online portal alone, Punjab Police operates Police Khidmat Markaz (PKM) citizen facilitation centers in 36 districts across the province. These centers, developed with the Punjab Information Technology Board (PITB), offer a guaranteed turnaround time, online application tracking, and delivery of issued documents by courier — useful if your complaint also requires a related document or certificate.
Final Thoughts
Punjab Police’s complaint tracking has genuinely modernized in recent years, with three distinct but overlapping systems now available depending on how and where you originally filed. The simplest rule of thumb: match your tracking method to how you filed — your E-Tag for CMS/1787 complaints, your WhatsApp-issued login for 15-helpline complaints, or your CNIC and tracking ID for anything filed through the CM Punjab portal.
