Had a bad experience with a traffic police officer, or filed a complaint and want to know what’s happening with it? You don’t need to visit an office to file or track it. This guide explains how to check traffic police complaints online in Pakistan, through the Pakistan Citizen’s Portal and provincial alternatives.
Where Traffic Police Complaints Go
Traffic Police is officially listed as a covered department under the Pakistan Citizen’s Portal (PCP), the federal government’s integrated complaint system connecting citizens to government organizations across the country, under its Law & Order category alongside Police, Motorway Police, and related departments. This makes PCP the main national channel for filing and tracking a complaint against traffic police, whether it’s about an officer’s conduct, an unfair ticket, or a service issue.
How to File a Traffic Police Complaint Online
Step 1: Download the Pakistan Citizen’s Portal App
Download the official app, “Pakistan Citizen’s Portal,” from the Google Play Store or Apple App Store. If you don’t have a smartphone, you can use the web version at web.citizenportal.gov.pk instead.
Step 2: Register Your Account
Register using your CNIC and mobile number. You’ll receive a verification code by SMS and email to confirm your identity.
Step 3: Start a New Complaint
Open the Complaints section and tap the “+” button to start a new complaint.
Step 4: Select the Right Department
Scroll through the list of government departments and select Traffic Police, or the relevant Police category for your province.
Step 5: Describe Your Complaint
Write a clear description of what happened, including the date, location, and any officer or vehicle details you have. The app uses your phone’s GPS to record your location automatically when filing.
Step 6: Attach Evidence, If You Have Any
Attach photos, documents, or any other supporting evidence that helps explain your complaint.
Step 7: Submit and Save Your Complaint Reference
Submit your complaint. You’ll receive a reference number, which you’ll need to track its progress later.
How to Check Your Complaint Status
Once submitted, you can track your complaint directly within the Pakistan Citizen’s Portal app, under your complaints history. The portal shows you updates as your complaint moves through the system, and government organizations are required to record proper remarks when marking a complaint as resolved or closed, along with the relevant rule or notification applied. You can also provide feedback at any stage, and request that your complaint be dropped if you no longer wish to pursue it.
Provincial Alternatives
Punjab: IGP Complaint Center (1787)
Punjab Police runs its own complaint system, the IGP Police Complaint Center, reachable by phone, SMS, or online registration. Once filed, your complaint is forwarded to a senior officer, no lower than a Sub Divisional Police Officer, who is required to personally contact you within 8 hours. You can track the progress of your complaint online, and it stays open until it’s either resolved or verified as false by a senior officer.
Khyber Pakhtunkhwa: KP Citizen’s Portal
KP has its own dedicated app, the “KP Citizen’s Portal,” which includes complaint registration and tracking. When you submit a complaint, you receive an automatic complaint code to track its status. Complaints are assigned to the Deputy Commissioner of the relevant district, with escalation built in: unresolved complaints move to the Commissioner after 15 days, and to the Chief Secretary after 22 days. You can also rate your satisfaction with how your complaint was handled once it’s resolved.
What Happens After You File
Under PCP’s process, a complaint against Traffic Police or Police is forwarded to the relevant office, and senior staff are expected to follow up. A complaint isn’t considered closed until it’s either genuinely redressed or verified as false by a senior officer, so if your complaint is marked resolved without a satisfactory explanation, you can review the remarks attached, since departments are required to document their reasoning.
Tips for a More Effective Complaint
- Include specific details: date, time, location, and, if possible, the officer’s name, badge number, or vehicle registration.
- Attach photos or documents if you have them, since evidence helps your complaint move faster.
- Keep your complaint reference number safe so you can track or follow up on it later.
- Stay factual and specific in your description, since vague complaints are harder for departments to act on.
Frequently Asked Questions
Where do I file a complaint against traffic police in Pakistan?
Through the Pakistan Citizen’s Portal app or website, selecting Traffic Police from the list of departments. Punjab and KP also offer their own provincial complaint systems.
Is there a fee to file a complaint?
No, filing and tracking a complaint through these portals is free.
How do I track my complaint after filing?
Use the reference or complaint code generated when you submitted it, and check its status within the same app or portal you used to file it.
How long does it take for a complaint to be resolved?
This varies by department and complaint type. In Punjab, a senior officer is required to contact you within 8 hours of filing. In KP, complaints escalate automatically if unresolved after 15 and 22 days.
Can overseas Pakistanis file a traffic police complaint too?
Yes. The Pakistan Citizen’s Portal explicitly supports both Pakistani citizens and overseas Pakistanis, including manual complaint lodging support through Pakistani missions abroad for those unable to use the app directly.
Filing and tracking a traffic police complaint in Pakistan no longer means a trip to an office. Use the Pakistan Citizen’s Portal, or your province’s dedicated system if available, and keep your reference number handy to follow up until it’s resolved.
