In an emergency in Punjab, every second counts. If someone is in danger, a crime is happening or you need urgent police help, call 15. For medical emergencies, accidents and fires, call Rescue 1122. This guide lists the official numbers and explains how to use them well.
The Most Important Numbers
- Police emergency: 15. Use this for crime, threats, robberies, fights, missing persons and any situation where you need the police right away.
- Rescue 1122 for medical emergencies, road accidents and rescue.
- Fire Brigade: 16 for fires.
- Edhi: 115 for the Edhi control room.
These numbers are listed on the official Lahore Police website and in Punjab Police materials.
Other Official Police Numbers
The Lahore Police website also lists these. They are for complaints and information, not urgent danger:
- IGP Complaint Helpline: 1787, or 042-99212609
- Counter Terrorism Department (CTD): 0800-111-11
- Lahore Police complaint line: 8300, or 0304-1110911
- Bomb Disposal Squad: 042-99212111
- Railway Police helpline: your city code followed by 1333
Numbers can change, so check punjabpolice.gov.pk or your local police website if a number does not work.
Who Answers Helpline 15?
Helpline 15 is run by the Punjab Safe Cities Authority (PSCA). According to a report of its September 2026 figures, it received more than 1.2 million calls that month. About 240,000 became cases needing police help, but nearly 800,000 calls were irrelevant or unnecessary. That is why it is important to call only for real emergencies, so the line stays free for people who need it.
Special Services Run Through the Helpline
The same report lists dedicated services connected to the helpline, including:
- A Virtual Women Police Station
- A Virtual Centre for Child Safety, which has helped trace missing children
- A Virtual Centre for Minorities
- A virtual blood bank for medical emergencies
- Psychological support
Women Safety App
Punjab Police has an Android Women Safety App. It lets women register with basic details and reach emergency services with one tap, and it offers live chat with a police representative. Download it only from the official app store listing from Punjab Police.
What to Say When You Call 15
- Stay calm and say clearly that it is an emergency.
- Give your exact location, with the city, area, street, house number or a nearby landmark.
- Say what has happened and whether anyone is hurt or in danger.
- Give your name and phone number.
- Follow the operator’s instructions and do not hang up until you are told to.
If someone is injured, also call Rescue 1122.
Staying Safe While You Wait
- Move to a safe place if you can.
- Do not confront dangerous people yourself.
- Keep your phone nearby and answer any call-back.
- Do not touch evidence at a crime scene.
When Not to Call 15
Do not call for general questions, prank calls or minor matters. For a routine complaint or information, use the IGP complaint helpline or visit your nearest police station or Police Khidmat Markaz.
Frequently Asked Questions
What is the Punjab Police emergency number?
15.
What number do I call for an ambulance?
Rescue 1122.
How do I make a complaint against the police?
The Lahore Police website lists the IGP Complaint Helpline: 1787 or 042-99212609.
Is there a number for the fire brigade?
Yes, 16.
Who runs Helpline 15?
The Punjab Safe Cities Authority.
Save 15 and 1122 in your phone and teach your family when and how to use them. In a real emergency, calling quickly and clearly can save lives.
