If you have applied for a Pakistani passport and need to change the address where it will be delivered, the procedure depends on how you submitted your application. The Directorate General of Immigration & Passports (DGI&P) handles passport delivery differently for applications submitted through its online service and applications processed at passport offices.
Can You Change Your Passport Delivery Address?
For an application submitted through the DGI&P online passport service, delivery-related changes should be taken up with the DGI&P Online Passport Delivery section. DGI&P provides a dedicated email address for online passport delivery issues: onlinedelivery@dgip.gov.pk. Applicants should include their complete name, contact number, online tracking ID, CNIC number, passport number where applicable, and contact address when contacting the department.
DGI&P also lists 051-111-344-777 as its national helpline and +92-51-111-344-777 for international users.
How to Change the Delivery Address for an Online Passport
- Keep your application details ready. Note your online tracking ID, CNIC number, full name and current contact details.
- Contact DGI&P Online Passport Delivery. Send your request to onlinedelivery@dgip.gov.pk.
- Clearly explain the address change. Mention that you want to change the delivery address for an existing passport application and provide the new complete delivery address.
- Include your contact information. Add your active mobile number and email address so DGI&P can contact you if further verification is required.
- Wait for confirmation. Do not assume that the address has been changed until DGI&P confirms the request or provides further instructions.
What Information Should You Include in the Email?
| Information | What to provide |
|---|---|
| Full Name | Your name as used in the passport application |
| CNIC/NICOP | Your identification number |
| Online Tracking ID | The tracking ID of the passport application |
| Passport Number | Provide it if applicable |
| Mobile Number | Your active contact number |
| Current Address | The delivery address currently associated with the application, if known |
| New Address | Your complete requested delivery address |
What If You Applied at a Passport Office?
If you applied at a Regional Passport Office (RPO), the standard process is different from online home delivery. DGI&P states that passports processed through passport offices are delivered to the applicant at the designated passport delivery counter on the given date. The applicant should bring the original token for collection.
DGI&P also states that the passport is delivered only to the applicant or an eligible blood relative. Therefore, an RPO application should not be treated as an online courier-delivery address change.
Can You Change the Information After Data Entry?
If you are still at the passport application stage, check your information carefully before approving the data. DGI&P says applicants should point out any change at the data-entry stage. Once the information has been saved, a modification requires the token to be cancelled and the applicant to go through the process again. After the Assistant Director gives the “Go Ahead,” no further change is possible at that stage.
This makes it important to verify your contact and delivery-related information before the application is finalized.
What If Your Passport Has Already Been Dispatched?
If your passport has already been dispatched, contact DGI&P as soon as possible rather than relying on an address change through the application portal. For online passport delivery issues, use onlinedelivery@dgip.gov.pk and provide your tracking and identification details.
DGI&P says passport status can also be communicated through SMS to applicants in Pakistan using the number 9988, provided a valid mobile number was supplied during the application process.
DGI&P Contact Details for Delivery Problems
- Online Passport Delivery: onlinedelivery@dgip.gov.pk
- Online Passport Section: mrponline@dgip.gov.pk
- National Helpline: 051-111-344-777
- International Helpline: +92-51-111-344-777
- Official website: Directorate General of Immigration & Passports (DGI&P)
Important Tips Before Requesting an Address Change
- Use the same name and identification details used in your passport application.
- Write the new address completely, including house/flat number, street, area, city and other useful delivery details.
- Include your online tracking ID so DGI&P can identify the application quickly.
- Keep your phone available in case the department needs additional information.
- Do not send sensitive documents or personal information to unofficial websites, social-media accounts or unknown individuals claiming to change passport delivery details.
Frequently Asked Questions
Can I change my passport delivery address online myself?
DGI&P’s current public guidance provides a dedicated email for online passport delivery issues, but it does not publicly document a self-service procedure for changing an existing delivery address. For an existing online application, contact onlinedelivery@dgip.gov.pk with your tracking and identification details and follow the instructions provided by DGI&P.
What email should I use for an online passport delivery problem?
Use onlinedelivery@dgip.gov.pk, the email address listed by DGI&P specifically for online passport delivery issues.
Can I change my address after the passport application has been finalized?
If the application is being processed through a passport office, DGI&P says changes to data should be identified before the information is saved. Once the relevant stage has been finalized, changes may require cancellation and reprocessing, and no change is possible after the Assistant Director gives the “Go Ahead.”
How can I contact DGI&P about my passport?
You can call the DGI&P national helpline at 051-111-344-777. For online passport delivery issues, DGI&P lists onlinedelivery@dgip.gov.pk.
Bottom Line
If you need to change the delivery address for an existing online Pakistani passport application, contact DGI&P’s Online Passport Delivery section at onlinedelivery@dgip.gov.pk and provide your tracking ID, CNIC/NICOP details, contact number and the complete new address. If you applied through a Regional Passport Office, delivery is normally handled through the designated passport delivery counter rather than the online home-delivery process.
