Received the wrong size, a damaged item, or simply changed your mind? Daraz’s return process is free and can be started entirely from the app. Here’s exactly how to return a Daraz order in Pakistan, based on Daraz’s own official return policy.
How Much Time Do You Have?
You can initiate a return request within 14 days of delivery. For example, if your order was delivered on the 5th, you have until the 19th to start the return process. Once this window closes, Daraz states that nothing further can be done, so it’s worth checking your item as soon as it arrives rather than leaving it unopened for later.
Step-by-Step: How to Start a Return
- Open the Daraz app and go to your Account section.
- Tap “My Orders,” then select the order you want to return.
- Tap “Manage Order,” then select “Return Items” (or “Initiate a Return”).
- If you ordered multiple items, select specifically which item(s) you want to return.
- Choose your reason for the return from the list provided.
- Select your preferred return method: pickup or drop-off.
- Submit the return form. You’ll receive a Return Tracking Number (RA number) via SMS and email — save this, since you’ll need it for your package.
Pickup vs. Drop-Off: Which Should You Choose?
- Pickup: A rider collects the package from your doorstep, typically within 5 working days. This option is currently only available in Karachi, Lahore, and Islamabad, and only for select product categories.
- Drop-off: You pack the item yourself and drop it off at your nearest Daraz Shop or authorized drop-off point. This option is available more broadly across the country.
How to Package Your Return
- The product must be returned in its original, undamaged manufacturer packaging or box.
- If the item was delivered inside a second layer of Daraz packaging, return it the same way.
- Never place tape or stickers directly on the manufacturer’s original box — use the outer packaging instead.
- Clearly write your Order Number and Return Tracking Number on the outside of the package.
- The item itself must be unused, unworn, and unwashed. For clothing, you’re allowed to try it on to check the fit — that alone won’t count as “worn.”
If your returned item doesn’t meet these packaging or condition requirements, Daraz states it reserves the right to reject the return. A rejected item will typically be delivered back to you within 4–6 days, and after three failed delivery attempts, Daraz may send it to scrap with no refund issued — so getting the packaging right the first time genuinely matters.
When You Can Request a Return
Daraz’s return policy generally covers these situations:
- The delivered product is damaged or defective (physically broken or unable to switch on)
- The product is incomplete, with missing items or accessories
- The wrong product, size, or colour was delivered, or the item is fake or expired
- The product doesn’t match its description or the photos shown
- The product simply doesn’t fit
For select categories, Daraz also accepts “change of mind” returns — check the specific category’s return policy on Daraz’s website, since this isn’t guaranteed across every product type.
Getting Your Refund
Once your returned item passes Daraz’s quality check, you can choose your preferred refund method from the options available in the app. The shipping fee you originally paid is refunded along with the product amount. Refund processing time starts only after the quality check is completed, so the total time from drop-off to refund can vary depending on how quickly your item clears that check.
Electronics and Warranty Claims
If your return window has already passed and you’re dealing with a mobile phone, laptop, or other electronic appliance issue after normal use, that’s typically a warranty matter rather than a return. Check whether your product is covered under seller or brand warranty instead. For items purchased under Daraz’s “Like New” program specifically, phones carry a 3-month warranty and laptops/tablets carry a 6-month warranty.
Frequently Asked Questions
How many days do I have to return a Daraz order?
14 days from the date of delivery. The return request must be initiated within this window.
Is returning a Daraz order free?
Yes. Daraz does not charge customers for returns that meet its policy conditions, and the original shipping fee is refunded along with the product amount.
Can I return an item just because I changed my mind?
For select categories, yes — check the specific product category’s return policy on Daraz’s site, since “change of mind” returns aren’t accepted across every category.
What happens if my return package doesn’t meet Daraz’s requirements?
Daraz can reject the return and send the item back to you. After three failed delivery attempts of a rejected return, the item may be sent to scrap with no refund issued.
With your Return Tracking Number in hand and the item properly packaged in its original box, most Daraz returns can be completed entirely through the app — just be sure to start the process within the 14-day window so you don’t miss your chance for a refund.
