Your mobile number linked with NADRA is used for OTPs, application alerts, and biometric verification. If you have changed your SIM or lost access to your old number, you need to update it. This guide explains how to update your mobile number in NADRA records using the PakID app, and what to do if you cannot complete it online.
Why You Should Keep Your NADRA Mobile Number Updated
- You receive OTPs for logging into PakID and completing applications.
- NADRA sends instant alerts about CNIC and family registration changes.
- You get notified about renewals and biometric checks.
- An active, correct number helps protect you from identity misuse, since some telecom apps alert you if someone tries to register a new SIM against your CNIC.
How to Update Your Mobile Number Through the PakID App
NADRA’s PakID app lets you update your registered mobile number directly from your phone, without visiting a NADRA centre. Here is how:
Step 1: Open the PakID App
Download PakID from the Google Play Store or Apple App Store if you don’t already have it, and log in to your account.
Step 2: Go to Profile Settings
From the main menu, open your profile or account settings.
Step 3: Select the Mobile Number Option
Look for the option to edit or update your mobile number.
Step 4: Enter Your New Number
Type in the new mobile number you want to link with your NADRA record.
Step 5: Verify with OTP
NADRA sends a one-time password (OTP) to the new number. Enter this code in the app to confirm it belongs to you.
Step 6: Confirmation
Once the OTP is verified, your mobile number is updated in NADRA’s records. You can follow the same steps to update your email address.
When You Might Need to Visit a NADRA Centre Instead
Most simple contact detail updates, like your mobile number, work fully online through the app. However, some changes still require an in-person visit, especially if:
- Biometric verification fails repeatedly through the app’s fingerprint or facial scan.
- You are updating other core details alongside your number, such as your address or marital status, which may need extra biometric confirmation.
- You no longer have access to your old registered number and also face account recovery issues.
If the app cannot verify you, it will prompt you to visit your nearest NADRA Registration Centre (NRC) with your original CNIC.
Updating Your Number if You Can’t Log In to PakID
If you have lost access to both your old number and your PakID account, you will usually need to visit an NRC in person. Bring your original CNIC, and NADRA staff will verify your identity through biometrics before updating your contact details.
What About Overseas Pakistanis?
Overseas Pakistanis can also update their mobile number through the PakID app. If biometric verification is needed and cannot be completed remotely through the app’s camera-based fingerprint or facial scan, you may need to visit your nearest Pakistani consulate or wait until your next visit to Pakistan to complete it at an NRC.
Frequently Asked Questions
Can I update my mobile number in NADRA records without visiting an office?
Yes. The PakID app lets you update your mobile number and email address directly, using OTP verification, without a centre visit.
Is there a fee to update my mobile number?
Updating your contact details, such as your mobile number, through the app is generally free. Fees apply for actual document services, like a CNIC modification or reprint.
What if the OTP doesn’t arrive on my new number?
Check that you typed the number correctly, ensure you have signal, and wait a few minutes before requesting the OTP again.
Do I need to update my email at the same time?
No, you can update your mobile number and email separately. The process for each is the same: enter the new detail and verify it with an OTP.
What if the app asks me to visit a NADRA centre?
This usually happens when biometric verification fails through the app. Visit your nearest NRC with your original CNIC to complete the update in person.
Keeping your mobile number updated with NADRA takes only a few minutes through the PakID app and helps you stay informed about your identity documents. If the app cannot verify you, a quick visit to your nearest NADRA centre will sort it out.
