Whether it’s an emergency, a complaint against a police officer, or you need support from abroad for family back home, Punjab Police runs several dedicated helplines for different situations. Here’s the complete list of official contact numbers and exactly what each one is for.
Emergency Helpline: 15
For any immediate emergency — crime in progress, accident, or urgent safety concern — dial 15 from anywhere in Punjab. This connects you directly to the nearest police response unit.
Reaching Emergency-15 From Outside Punjab or Abroad
Punjab Safe Cities Authority has set up a Universal Access Number so Emergency-15 can now be reached even if you’re outside the province or outside Pakistan — useful for overseas Pakistanis worried about family or property back home:
- From within Pakistan, outside Punjab: 042-111-111-015
- From abroad: +92-42-111-111-015
This number runs 24/7 and connects callers to a full range of Punjab’s emergency and support services, including:
- Emergency-15 response dispatch
- Virtual Women Police Station
- Virtual Centre for Child Safety
- Virtual Blood Bank
- Meesaq Minority Helpline
- Traffic services
- Psychological support
- Free legal aid services
IGP Complaint Center: 1787
If you have a complaint against a police officer or police station — such as refusal to register an FIR, faulty investigation, illegal detention, a false FIR registered against you, negligence, or a demand for illegal payment — contact the IGP Complaint Center:
- Phone/SMS shortcode: 1787
- Online complaint portal: Available through the official Punjab Police website
Complaints filed here go directly to senior officers, not local station staff, and the assigned officer is required to contact you within a set timeframe to begin addressing your complaint. You can track your complaint’s progress online using the reference number issued when you file it.
Other Ways to Reach Punjab Police
- Official website: www.punjabpolice.gov.pk — lists district-wise contact details, including individual police station numbers
- District Police Officer (DPO) offices: Each district has its own contact page listed on the official Punjab Police website for region-specific queries
- Punjab Police mobile app: Offers online complaint filing, FIR tracking, character certificate requests, and other citizen services directly from your phone
A Word of Caution
Stick to the official punjabpolice.gov.pk domain and the numbers listed above. Several unofficial websites circulate outdated or incorrect helpline numbers, especially for district-specific contacts — always cross-check against the official site if a number you find elsewhere doesn’t connect.
Frequently Asked Questions
What number do I call for a police emergency in Punjab?
Dial 15 for any emergency within Punjab. If you’re outside the province or outside Pakistan, use 042-111-111-015 or +92-42-111-111-015 instead.
How do I file a complaint against a police officer?
Call or SMS the IGP Complaint Center at 1787, or use the online complaint portal on the official Punjab Police website.
Can overseas Pakistanis contact Punjab Police for family emergencies back home?
Yes. The Universal Access Number, +92-42-111-111-015, is specifically designed to let overseas Pakistanis reach Punjab’s full range of emergency and support services for urgent family or property concerns.
Is there a separate helpline for women’s safety?
Yes, the Virtual Women Police Station is accessible through the same Universal Access Number and Emergency-15 system.
Saving these numbers — 15 for emergencies and 1787 for complaints — covers most situations you’re likely to need Punjab Police for, with the Universal Access Number as your backup if you’re ever calling from outside the province or the country.
